Frequently Asked Questions
Everything you need to know about Merrell footwear, orders, and outdoor performance.
How do I determine the right size for my Merrell shoes?
We recommend consulting our comprehensive Size Guide available on each product page. Our performance footwear typically runs true to size, but we suggest leaving a thumb's width of space at the toe for hiking boots to account for foot swelling during long treks.
What is your return policy for online purchases?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Please ensure the tags are attached and the soles are clean. Returns can be initiated through our online returns portal for a flat-rate shipping fee.
Are Merrell shoes waterproof?
Many of our models feature M-Select DRY or GORE-TEX® technology to ensure they are fully waterproof. Please check the product specifications for the 'Waterproof' icon to confirm the specific level of weather protection for your chosen pair.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $49. Expedited and overnight shipping options are available at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Afterpay or Klarna.
How should I clean and maintain my Merrell footwear?
To extend the life of your shoes, brush off loose dirt after use. For deep cleaning, use cold water and a mild soap or specialized footwear cleaner. Always air dry away from direct heat sources or sunlight to prevent material degradation.